Are you an experienced customer service professional who thrives in a fast-paced, problem-solving environment? Do you enjoy being the key point of contact for clients and making a real impact on their experience?
We are looking for a Customer Experience Specialist to join this team. In this role, you will act as a trusted partner for the dealer network, ensuring their needs are handled quickly, professionally, and with a strong customer-first mindset.
You will play a critical role in managing and expediting back-order requests, helping dealers receive the right parts at the right time. Your ability to communicate clearly, prioritize effectively, and resolve issues proactively will directly influence customer satisfaction.
Your responsibilities:
- Act as the primary point of contact for dealer inquiries via the collaboration platform
- Deliver fast, clear, and solution-oriented responses to dealer requests
- Take ownership of back-order expediting, ensuring timely follow-up and resolution
- Build strong relationships with dealers and internal stakeholders across the supply chain
- Understand customer challenges and proactively provide solutions that improve their experience
E-mail: zaventem@intelect.be
T 02 253 79 01
- Proven experience in customer service, client support, or account coordination
OR you are a young potential with a degree in logistics/supply chain.
- Strong communication skills in English. Dutch is an asset.
- A proactive, customer-first mindset with excellent problem-solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Experience in supply chain, logistics, or technical environments is a plus.
Our client is an international company that distributes goods from Belgium and is a global leader in its sector.